Prismatic Powders

Policies

Quality assurance program

Prismatic Powders™ is committed to providing the highest quality coatings available. From raw material procurement to manufacturing and packaging, every step is tested and certified against some of the highest industry standards including ASTM and MIL Spec. Lot samples of raw materials and finished goods are retained for further testing and certification if necessary. Prismatic Powders Quality Assurance Program complies with ISO 9000 standards.

Prismatic Powders® Shipping Policy

Prismatic Powders® provides the fastest, most affordable shipping options available. Prismatic Powders® makes every effort to ship all orders of in-stock items within 24-48 hours of the order being processed. International orders containing an out-of-stock item will be held until the complete shipment can be fulfilled. International orders may be subject to additional duties and taxes not included in the transit costs. Prismatic Powders utilises FedEx and UPS to ship domestic orders. All international orders are shipped via FedEx International Priority. Domestic and International shipping rates can be viewed in the checkout screen prior to completing the order process. All rates include insurance, residential & extended area charges if applicable. All delivery methods will be delivered by 3 p.m. to most commercial U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residential addresses. Please contact a Prismatic Powders representative for details at 866-774-7628.

Prismatic Powders is always looking at improving our service to our customers. We have tried to list every country on our website however if your country is not listed please send us an email at orders@prismaticpowders.com and we will look into including your country and get back with you.

Order up to 5 swatches, including Next Day Air, for only $6 domestic or $24.95 international. There is an additional $.20 charge for each additional swatch ordered.

PRISMATIC POWDERS® Fast Pass

Prismatic Powders® Fast Pass service puts you at the head of the line. We will produce your order and ship your product Next Day Air to ensure that you have the powder you need the next business day (excluding weekends and holidays). Fast Pass service is available until 10:30 am Pacific Time each business day. A $75 Fast Pass Fee will be added for each color in your cart. Overnight shipping also applies. Service is not available if a color is out of stock or exceeds 250lbs. All Fast Pass orders for AK/HI/PR and international destinations will ship as outlined in the Fast Pass service policy however, the delivery is based on the carriers service.

Warranty

NIC Industries, Inc. does not warranty the use or application of the materials it manufactures or supplies. Our only obligation shall be to replace any defective materials supplied by us, or refund the original purchase price of the product after we have determined it to be defective. We assume no liability for damages of any kind and the user accepts the product "as is" and without any warranties, expressed or implied. The suitability of the product or intended use shall be the sole responsibility of the user. All information provided is believed to be correct, to the best of our knowledge and testing. We recommend that you make adequate tests in your laboratory or plant to determine if this product meets your requirements.

CREDIT CARD PROCESSING

PrismaticPowders.com is PCI DSS Complaint. Prismatic Powders utilizes a Payment Card Industry Data Security Standard compliant host to ensure we offer the most secure credit card processing available.

Returns

Returns must transpire within thirty (30) days from the invoice date. Freight charges must be pre-paid prior to returning. A return fee of 50% of the original materials cost will be incurred. Before refusing or returning any product, please call customer service (866-774-7628) and make prior arrangements. An authorization number must be issued in order to receive any form of compensation for the return.

Prismatic powders heat damage policy

A friendly reminder to our valued customers. Extreme temperatures may damage your powder if exposed to temperatures of 75 degrees or more for several hours. Prismatic Powders recommends a 3 day service or sooner when shipping any heat sensitive powders, such as candies, clears, and "chrome like" colors, etc. Prismatic now offers low cost, flat rate air shipping on all orders. Ask a representative for details.
Prismatic Powders will not be responsible for any damaged powder due to heat exposure, i.e., packages left on shipping docks over a weekend or holiday. We encourage you to plan ahead.

Color Information

We have made every effort to display as accurately as possible the colors of our products that appear on the site. However,as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Privacy Statement

Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. The Information We Collect:
This notice applies to all information collected or submitted on the NIC Industries, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order product online and want it sent to another business, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: * Name * Address * Phone Number

The way we use information

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website may be used to inform you of new products and services from time to time.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Gallery Project Submissions

The information given is only used to make the Prismatic Gallery a complete experience for guests looking to find their specific product or inspiration. By ensuring the proper Prismatic Colors Used and keywords are selected, guests will have the ability to get an idea for their projects and easily find a Local Qualified Prismatic Applicator through the linked Applicator Map. Prismatic does not use or distribute this information with 3rd parties.
NIC Industries, Inc. reserves the right to use, edit or modify any picture or text that is submitted, and we ask that your submissions respect the following guidelines:

  • Keep It Clean - No photos, material, or images that are vulgar, pornographic, obscene, profane, illegal, offensive, insulting, objectionable or those containing other content that is not appropriate. No photos may contain alcohol or anyone under the age of 18.
  • Original - No images from other sources. No images that infringe on any copyright, trademark, or other legal property right.
  • Be Seen - Photos should focus on the coated object, the creativity and skill level of the application and the uniqueness of the project. Photos should not be blurry, dark or otherwise difficult to view. And please, no fingers or feet in frame.

How to contact us

Should you have other questions or concerns about these privacy policies, please call us at 866-774-7628 or send us an email at info@nicindustries.com.

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Swatches are powder coated aluminum panels for accuracy. If any swatch is OUT OF STOCK it can take your entire order up to 2 weeks to ship.
If all swatches are IN STOCK it will ship in 1-3 business days via UPS overnight.

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